CredooFy

Support

Email support@credoofy.com. It reaches a person, not a queue. Expect a reply within one business day.

  • Something is broken

    Include your myshopify domain, the page it happens on, and what you expected instead. A screenshot settles most of it in one message.

  • A widget looks wrong in my theme

    Send the theme name and a link to the page. Widgets take your theme's colours automatically, and when that guesses badly it is worth fixing properly rather than patching one store.

  • An import did not bring everything

    Say which app you came from and roughly how many reviews are missing. Imports report what they skipped and why, so that message is the fastest thing to send.

  • Billing

    Charges run through Shopify and appear on your Shopify invoice. For a refund, write to support and say what happened.

  • Privacy and data

    privacy@credoofy.com, or read the privacy policy first — it says exactly what is stored and what gets deleted.

  • A review about me

    If a review on a store concerns you, the store is the right first contact. There is a report link beside every review that goes straight to them.

Found a security problem? Write to support@credoofy.com with “Security report” in the subject and enough detail to reproduce it. You will get an acknowledgement within two business days, and credit if you want it.